Frequently Asked Questions

Ordering & Reservations

How do I place an order?
For everyday catering, you can order directly through our website — just browse the menu, add your items, and check out. For custom packages that aren't listed online, fill out our request form and we'll get back to you to build and confirm your order together. For larger events and parties, reach out via our website, Instagram (@partycate), or phone.

I want a custom package that isn't on the website. How do I order it?
Easy — just fill out our request form with your details (what you have in mind, guest count, date, and preferred delivery time). We'll review it, reach out to you, and create your order once everything's confirmed. Custom package orders aren't finalized until we've followed up with you.

Is there a cutoff time for catering orders?
Yes. Catering orders must be placed at least 24 hours in advance so we can prepare everything fresh for you. Orders requesting a delivery time within 24 hours cannot be accepted. For custom packages, please allow extra time since these are confirmed manually after we review your request.

How do I set my delivery time?
For online orders, enter your requested delivery time in the notes/comments section at checkout. For custom package requests, include your preferred delivery time on the form and we'll confirm it with you.

Can I change my order after placing it?
For catering orders, contact us as soon as possible — we can usually make adjustments as long as we're still outside the 24-hour prep window. For events, just let us know early and we'll happily update your order, guest count, or menu.

Is there a minimum order?
Yes, we have a small minimum for both catering and event orders. Reach out or check our site for the current minimum.

Menu & Dietary Options

What kind of food do you offer?
We craft fresh, celebration-worthy food for every occasion — from everyday catering to intimate gatherings and big parties. Browse our menu online, or let us build something custom around your theme.

Can you accommodate dietary restrictions?
Of course! Whether it's vegetarian, vegan, gluten-free, nut-free, or other needs, just let us know when you order and we'll do our best to tailor your menu.

Can I customize my menu?
Yes! Custom menus are one of our favorite things. Share your vision, favorite dishes, or event theme, and we'll create something made just for you.

Do you offer tastings?
For larger events, we're happy to arrange a tasting so you can feel confident about your choices. Ask us for details.

Pricing & Payment

How much does catering cost?
Catering prices are listed right on our website. For custom packages and events, pricing depends on your menu, guest count, and service style — send us your details and we'll put together a clear, no-surprises quote.

How do I pay?
Website catering orders are paid securely at checkout. For custom packages and events, we'll share all payment details once your order is confirmed, with a deposit to secure your date.

Do you require a deposit for events?
Yes, a deposit reserves your event date on our calendar. The remaining balance is due closer to your event — we'll spell it all out upfront.

What's your cancellation policy?
For catering orders, please contact us as early as possible; cancellations are easiest before the 24-hour prep window begins. For events and custom packages, our terms depend on how close we are to your date, and we'll explain everything clearly when you book.

Delivery & Service Area

Where do you deliver?
We proudly serve Miami-Dade, Fort Lauderdale and West Palm Beach area. Not sure if you're in our zone? Just ask !

Is there a delivery fee?
Delivery fees depend on your location and order size, and will be shown at checkout or included in your quote.

When will my order arrive?
Your order will be delivered at the time you requested, as long as it's outside our 24-hour prep window. We'll always confirm your delivery time with you.

Do you offer setup and cleanup for events?
Depending on your package, we can handle setup so your event looks beautiful from the start. Ask about our full-service options for a stress-free experience.