REFUND & CANCELLATION POLICY

Last Updated: 09/15/2026

This policy explains cancellations and refunds for orders placed with UCR AND COMPANY LLC ("PartyCate").

1. Perishable Products
Because our food is freshly prepared to order and perishable, our ability to offer refunds is limited once preparation has begun.

2. Cancellations
To cancel a catering order, please contact us as early as possible. Cancellations made before the 24-hour preparation window begins are eligible for a full refund. Cancellations made after preparation has begun may not be eligible for a refund. For custom packages and events, cancellation terms depend on how close the request is to the delivery or event date and will be communicated when your order is confirmed.

3. Deposits (Custom Packages and Events)
Deposits for events and custom packages secure your date and may be non-refundable. Specific deposit terms are provided at the time your order is confirmed.

4. Issues With Your Order
If there is a problem with your order — such as an item missing or a quality concern — please contact us within 24 hours of delivery so we can make it right. At our discretion, we may offer a replacement, credit, or refund.

5. How Refunds Are Issued
Approved refunds are issued to your original payment method. Please allow several business days for the refund to appear.

6. Contact Us
UCR AND COMPANY LLC · 201 S Federal Highway, Fort Lauderdale, FL 33301 · Email: [info@ucrandco.com] · Phone: [+1 305 6456046]